Questions, answered

Kept takes your backup file, restores it into a sandboxed copy — never touching your live inventory — rebuilds every room, item and photo from the file alone, and checks the counts and integrity checksums match. Then it shows you the result in plain words: “Your backup is complete and restorable. Last verified: today.” A backup you haven’t restored is both working and broken until you try; the drill is the trying.

Wherever you put it. Kept writes a single backup file that you save through the normal Files interface — iCloud Drive, a USB stick, your computer, email-to-yourself. You hold it; we never see it. It’s plain, documented JSON with an integrity checksum, so it stays readable for decades, with or without us.

Nothing. Your inventory is on your device and in your backup files — there is no server of ours to shut down. The backup format is plain JSON precisely so the file outlives any company, including ours.

Your inventory sits inside iOS’s encrypted storage, protected by your device passcode and Face ID. With App Lock turned on, Kept additionally asks for Face ID or your passcode every time it opens. No data ever leaves your device unless you export it — there’s no account and no cloud of ours.

Two files an adjuster can actually use: a polished PDF — every line with room, item, brand and details, serial number, quantity, replacement value, date added and the photo on the same line — and a clean CSV in carrier-schedule shape, ready to paste into claims software. A list with no photo trail looks hand-typed; evidence linked per line is what gets accepted on the first pass.

No. Adjusters accept corroborating evidence — photos, serial numbers, reasonable values — for most items; hard proof typically only matters for high-value pieces. Document the room in minutes now; chase receipts only where it counts.

Partly true, and worth knowing: California’s 2026 rules, for example, pay a percentage of contents coverage after declared-disaster total losses without an itemized list. But the overwhelming majority of claims aren’t that — they’re theft, a burst pipe, one damaged room — and there an itemized, photo-linked claim is exactly what your insurer asks for. That’s the claim Kept is built for.

Free: one home, around thirty items, unlimited rooms and photos, basic CSV export — a real start, not a teaser. One purchase of €24.99 unlocks everything forever: unlimited items and the full adjuster-ready Claim Packet. No subscription, nothing renews, Family Sharing included.

Really, and no. It’s a written promise on our terms page: no converting your purchase to a subscription, no removing paid features. The category has seen enough rug-pulls; being the app that doesn’t is the point.

No. Tap Restore Purchases and your unlock comes straight back with your Apple ID — that button exists precisely for the worst day. Restore your inventory from your backup file, and you’re whole again.

iPhone and iPad on iOS 17 or newer — devices going back to 2018, through the latest. One purchase covers them all.

Through Apple, like every App Store purchase: request one at reportaproblem.apple.com.